This is your handover document. Print it, save it, ignore it until you need it — whatever suits. There’s nothing technical in here. If anything’s unclear, email me at nick@neobookworm.uk and I’ll talk it through with you.
The short version
Your site is live. I’m looking after it. You get on with the day job.
Once a month I’ll keep an eye on it; if you need a change, you send me a message and I make it. Your web address is in your name. You can cancel any time with one month’s notice and you keep everything.
That’s the whole arrangement.
What you’ve got
A five-page website — Home, About, Services, Gallery and Contact — designed for your trade rather than dropped out of a template. Your phone number is front and centre so people on a phone on a job site can tap it and call you. There’s a contact box so customers can message you straight from the site. Google has been told you exist, what you do, and where you work.
It looks right on phones, tablets and computers, because most people who find you will be on a phone.
What you’re paying for each month
The £9.99 a month covers four things:
- Keeping the site live. Think of it as rent for the bit of the internet your site sits on.
- Keeping the security up to date. This happens quietly in the background — nothing for you to do.
- One content change a month. A new price, an updated service, a different photo, a new area you cover, a new accreditation badge. Just message me.
- Your web address renewal each year. The £10–15 the registrar charges to keep your address registered — I cover it, and it stays registered in your name.
You can cancel with one month’s notice. No contract, no exit fee.
When you need something changed
Email nick@neobookworm.uk with:
- What you want changed — as specific as you can be. For example: “Change the call-out price on the Services page from £75 to £85.”
- The new text or photo, if there is one.
- Whether there’s a deadline.
You don’t need to think about the technical side. Just describe what you want the end result to look like. I turn small content changes around within one working day. If something on the site looks broken, I fix it the same working day at no charge.
What counts as a “change a month”
These are all included as your monthly change:
- Updating text — prices, service descriptions, opening hours, areas you cover.
- Swapping a photo or adding one or two new ones.
- Adding a new service to your services list.
- Adding an accreditation badge.
- Small tweaks to wording.
These are bigger jobs — I’ll always quote first at £25 an hour, before I start:
- A brand new page.
- A new section designed from scratch.
- A change to the layout or look of the site.
- A new feature — booking system, gallery rebuild, anything like that.
If you’re not sure whether something counts, just ask. I’d rather you ask than not bother.
Your client portal
You have a private page — the link I sent you when your site went live — that shows where things are up to, our email history, and the most useful guides for where you are right now. Bookmark it on your phone. It’s the quickest way to see what’s happening without searching through emails.
Things that are yours, not mine
This matters, because some web designers get this wrong. With NeoBookworm:
- Your web address is registered in your name from day one. Not mine. Even if you stop working with me tomorrow, you keep it.
- The site itself is yours. You paid the one-off fee. Nothing about that changes month to month.
- You can leave at any time and take it with you. One month’s notice, no exit fee. You get a copy of every file sent to you in a zip, and your web address moves to wherever you want it.
That’s not a slogan. It’s how it works.
What to do in your first week
I’ve put together a full first-week checklist on the website — it covers sharing your link, setting up your Google Business profile, and getting your first reviews. It doesn't take long and makes the difference between a site that just sits there and one that starts bringing in jobs.
Read the first-week checklist →
If you ever want to cancel
Email me with a line like “I’d like to cancel from [date].” That’s enough. I’ll reply confirming the date and what happens next. Your site stays live and normal during the notice month — you’re not paying for something that’s gone dark. At the end of the month, the direct debit cancels, the site comes down from my account, your web address moves to wherever you want it, and I send you a zip of every file in the site.
You owe me nothing extra. The site was settled when you first said you were happy with it. I’m telling you this now so it’s not hanging over the relationship.
— Nick, NeoBookworm — websites, done properly
Email me and I’ll answer it straight.