What Happens If I Want to Cancel?

I'd rather answer this question upfront than have it hanging over the relationship. Here's exactly what happens.

The short version

You give a month's notice. At the end of that month, the site comes down from my hosting, the web address is transferred into your name (if I bought it), and you get a copy of every file in the site sent to you in a zip. No exit fee, no last-minute hidden cost.

You owe me nothing for the site itself — that was settled when you first said you were happy with it.

When you might want to cancel

Three common reasons, all fine:

• You're winding down the business. Retirement, illness, change of direction. Happens.
• You want to take it over yourself. Some clients eventually feel confident handling their own hosting. There's a whole guide on that here — and the handover route doesn't cost anything either.
• You want to move to a different builder. Rare, but if it happens I'll help the new builder pick up where I left off. The whole site is in standard code anyone can read.

What you get when you leave

• The site files — every page, every image, every line of code, in a zip you can download.
• The web address — if I registered it, it gets transferred to your account at GoDaddy or wherever you want it. It's already in your name; it's just moving control.
• A short handover note — explaining where everything lives, so whoever takes over (you, another builder, a family member) can pick it up without guessing.

What I won't do

• I won't hold the site hostage. Some builders register the web address in their own name and keep it if you leave. I never do that.
• I won't charge a “release fee” or an “export fee.” No exit costs at all.
• I won't keep billing you after the notice period. The direct debit cancels on the last day.

How the notice works

Email me at nick@neobookworm.uk. A line saying “I'd like to cancel from [date]” is enough. I'll reply confirming the date, what gets transferred, and where everything ends up.

The site stays live and looking normal during the notice month — you're not paying for something that's gone dark.

Why I'm telling you this

Two reasons.

First, I'd want to know it upfront if I were paying for something. Knowing the way out is much more reassuring than not knowing.

Second, it's how I make sure I'm earning your custom every month, not relying on it being awkward to leave. £9.99 a month should feel worth paying. The day it stops feeling worth it, you should be able to walk away cleanly.

Last updated: May 2026 · If anything in this guide is out of date or unclear, drop me an email — I'll fix it. nick@neobookworm.uk